How IT Support Services Ease Your Life [4 Methods]

In 2016 and the coming years, the companies will be focusing more on IT support as per the survey that was conducted in December last year. The businesses have now realised the importance of money and the ways it can be saved by upgrading the quality of the IT support in terms of resolving the issues and enhancing the response time. Below, we will discuss the attributes of IT support services and how it helps in making the life easier:

Improves Employee Productivity: To increase the productivity of the employees, you need to promote the IT support team. This usually brings faster response time, an improved infrastructure, experienced specialists and the techniques to handle the tickets. In other words, the employees can quickly come back to work since the network, and other IT related issues will be managed by the services provider.

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Enhanced Client Experience: For any company, positive client experience matters the most. Every business invests a hefty amount so it can improve the customer experience rather than lose them. Enhanced IT support is the best way of improving the experience from the initial level. Remember that whenever issues are resolved in a faster way, it always indicates that the employees can deliver better services and response to the customers that reduces the hold time and increases the happy customers that will stick around for years. Old customers always worth more than the new ones because the new customers cost more while it’s easier to retain the existing ones.

Developed Company Culture: Hiring new people frequently seems costly to the companies while their turnover appears to be more expensive. The cost of continuous turnover of the employees is far more than improving and managing the IT support. Keep in mind that your company culture must be developed. Culture is not only limited to the office environment but the technology that is being provided to the employees at the work place.

Pre-Defined Metrics and Intelligence Related Issues: You must have pre-defined systems and standards in your company. Being a business owner, you need to understand how rapidly the staff’s request is being resolved, which technology is slowing down the employee’s productivity and what improvements can be made in the technology to lessen or eradicate the tickets of the help desk.

Appropriate IT support can help a great deal in running the organisational processes effectively. It’s quite obvious that if your employee will operate at 50% capacity, they will be unable to provide the services properly which in turn lose your clientele. Instead of losing customers, you can adopt a proactive approach to attain a better managed IT support in order to enhance the response and resolution time.

Source: http://www.business2community.com/tech-gadgets/4-ways-quality-support-makes-life-easier-01505583#RxEyyTJeisZGLLjX.97

Managed Services Will Be Transformed Via Machine Learning!

IT managed service providers are paying close attention to the big data analytics since it can encapsulate the huge amount of machine data that can diagnose various problems before their occurrence.

There is no doubt that in today’s time, the companies are having a wealth of IT innovations. Specifically, the two innovations have greatly captured the imagination of the managed service providers since they are looking for ways to initiate the higher levels of automation into the operations. Firstly, the increasing need for the big data analytics services can capture huge amounts of machine data which can be used to identify the possible problems before their occurrence. Secondly, due to technical advancement, the machine learning algorithms can assure to mechanise the IT operations at exceptional scale levels.

With the advancement in technologies, the top IT service providers in the UK are engaging themselves in a way that the services will be delivered round fixing the pricing models. This will allow the support providers to mechanise more and more processes so to retain profitability, as described by the senior vice president and head of the cloud infrastructure for Infosys, Samson David. Since today, the biggest problem of most MSPs is the financial resources and the cost of IT labour that they have to borne, the above advancements can assist in decreasing the number of IT professionals.

Infosys is making huge efforts to invest heavily in software so it can mechanise as many processes as possible in order to take thousands of professionals out of the process as stated by David.

The IT support services provider offering the amenities like cyber security are required to be pushed into the cloud. In the cloud, it will be easier for them to apply the big data analytics services in order to enhance the data-intensive processes, for instance, the security, as narrated by the President of Redhawk Network Security, an MSP based in Bend, Ore, Matthew Tirman. He told that the clients want to decrease the stress level and overhead of IT security for which they would have to find ways to be more cost effective.

Originally Posted by Michael Vizard

Source: http://www.channelinsider.com/managed-services/machine-learning-to-reshape-managed-services.html

Outside the Usual Disbelieves – Seaward IT Services

There is no doubt that people always look for the companies from where they can get the best IT services. This is the reason why the UK like previously, is again one of the best places for providing seaward IT and BPO services.

Offshoring IT support services is a common practice nowadays. Most organisations select various criteria to choose a specific destination that extends beyond the cost. While some companies prefer to get the advantages from numerous locations for distinct services in order to enhance the benefits of outsourcing.

It might happen that the UK based company have call centre services that they are providing from the UK due to the lower costs while the digital software development is being taken on from the Ukraine, application development and provision of services from any Middle East country to enhance the corporate responsibility.

Soviet Inheritance in Eastern Europe

Eastern Europe is the region that is putting up a fight besides many other countries like Poland, Romania, Ukraine and Moldova. The result of this fight has impacted most companies, for instance, the IT services firm T-Systems’s which was the UK based company, its former head Sam Kingston is now the COO of the Ukraine based Ciklum.

What Ciklum is aimed at is to assist the companies in finding and recruiting the IT staff in the Ukraine that has a huge software engineering skills set and offers office space to the clients in the operations at Ukraine, Poland, Romania, Spain and Belarus.

As per the statement of Kingston, the biggest market of Ciklum is the Denmark, US and Germany while its business in improving in the UK. According to him, the former Soviet Union used Ukraine to do a space research that benefited the IT industry. Several computer scientists and mathematicians have been reproduced, and now most of the Ukrainians are computer literate. Such an investment in people is enabling to deliver the potentials to meet the clients’ needs.

Source: http://www.computerweekly.com/news/4500271215/Offshoring-IT-services-Beyond-the-usual-suspects

Cloud Adopted by the Natural Resources Wales for IT Self-Service & Infrastructure Support

The consultant of Welsh Government’s environment is going to transfer the disaster recovery, application, and infrastructure support to the cloud in a bid so to strengthen the distinct systems individually.

As per the report, Natural Resources Wales (NRW) is aiming to shift to a complete cloud based Enterprise Resource Planning (ERP) system from Trustmarque, building on work in order to merge autonomous systems into a sole IT estate.

For this purpose, the Natural Resources Wales (NRW) has chosen Trustmarque through G-Cloud to execute Unit4 as its latest ERP platform while focusing on the combining of the ERP systems as it was working for the HR and finance on a particular platform. This was embarked on as part of the two-year contract extension with the company so to offer the full applications, disaster recovery, and infrastructure support.

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It was further stated that while shifting of the ERP to the cloud was mainly emphasised; this step will also assist in creating a new self-service portal named “MyNRW” for the companies that have 2000 employees so they can easily continue their tasks like updating the personal information or accessing the pay slips digitally.

The NRW’s head of business support services, Paul Subacchi informed that the fabrication of NRW has developed into a complex and different IT estate while in the last two years, Trustmarque has greatly assisted in streamlining it. He further stated that their ERP system is extremely important for the company as it enables them to become well-organised while delivering greater functionality for self-service to the employees. He told that cloud is an essential part of the IT strategy, and the organisation requires a platform that is flexible, available, strong and safe so it can provide the ERP system.

In a statement, Trustmarque told that the level of security was vital to NRW because its ERP hold a significant amount of sensitive and complex data that mainly includes the supplier, employee and partner info.

Source: https://www.publictechnology.net/articles/news/natural-resources-wales-embraces-cloud-infrastructure-support-and-it-self-service

Two-Thirds of UK Firms Have Planned to Move Entire IT Infrastructure to the Cloud!

Cloud Industry Forum (CIF) has given a new report according to which almost two-thirds (63%) of the companies in the UK are devising strategies to shift their entire IT infrastructure to the Cloud.

It is a fact that the espousal rate of the Cloud amongst the UK businesses has remained unchanged from the preceding year. The research began in 2011, and the report reveals that the rate is still at 78% which is considerably higher than when the research was initiated. The report has disclosed that in the next two years, this adoption rate will increase to 85%.

The Cloud is used for minimum two services by more than 77% of the companies and used for five or more by one in eight (12%). The report revealed that the applications which are hosted in the Cloud are the web hosting (57%), e-commerce (53%), email (56%) and collaboration service (52%).

Since the Cloud offers flexibility so this is the primary reason why more than 77% of the companies decide to go for the Cloud. This has been revealed from the businesses after interrogation which they have quoted as their motivation to adopt the Cloud. 24/7 services dependence and scalability were scheduled as the other reasons, with 74% and 76% respectively.

As per the research, it has been found out that the cloud aids in achieving the business goals of innovation (45%), enhances client service (31%) and improves business continuity (37%). Alex Hilton, CEO of CIF stated that digital transformation has improved the businesses' agendas which are helping them to stay at the top of the competition.

Source: http://www.misco.co.uk/blog/news/03719/moving-entire-it-infrastructure-to-the-cloud-is-planned-by-two-thirds-of-uk-firms

Can Mid-Market Businesses be benefitted from Bimodal IT Success via Managed Services?

IT experts are bustling about understanding the newly invented term by Gartner “bimodal IT”. It is a technique of delivering services in a way that allow the IT teams to rip their emphasis into two distinct, clear and logical models that are stability and agility. The second one involves day to day IT operations that are vital and meant for the security and reliability for an IT environment related to an organisation. The previous one is focused on innovation to let the IT teams to research and identify the new techniques of utilising the technology in order to meet the rapid changing demands of the business.

As per the information provided by the Gartner, around 45 percent of the CIOs use bimodal IT service management strategies and this percentage can increase to 75 percent by 2017 where the companies will execute the bimodal IT strategies.

Bimodal IT and Managed Services

It has been observed that some companies prefer to outsource essential IT functions like helpdesk so to let the IT group to play an all-inclusive role in the business. There is no doubt that the nature of IT sourcing has changed. Gartner is of the view that smaller IT suppliers will be capable enough to respond to the demands quickly and providing faster solutions by using the cloud capabilities.

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Outsourcing the IT functions to managed services provider enable the internal staff to invest time in IT innovation so to assist the business in remaining active and responsive in the competitive marketplace. In order to have a successful relationship with the IT managed service provider so that the business’s future progress does not detract, the companies should ask the following questions from the managed services provider:

Do MSPs Can Assist in Current and Future IT Needs?

Managed service providers must have experience of providing assistance in the particular functions that are going to be outsourced. For instance, if the services are being offered in the helpdesk, then IT support services provider should have engineers that are capable enough to repair equipment including new technologies.

To What Extent, the Support Can Be Offered?

We know that IT issues can disrupt the IT teams from new projects, so the companies should contract with the MSPs as to how much they will promise to resolve the IT issues. Usually, MSPs provide varying degrees of assistance, like 24/7, remote or on-site support. In the case, if a package in terms of budget and support coverage do not meet the needs of an organisation, the companies can ask for the customised solutions.

Source: http://www.itproportal.com/2016/02/02/can-managed-services-be-the-key-to-bimodal-it-success-for-mid-market-businesses/

Alstom Will Be Provided Developed IT Infrastructure from HCL!

On Monday, January 25, 2016, a new IT infrastructure deal has been signed between the HCL technologies and the French multinational firm Alstom. Throughout the France and Benelux, the engagement of the Alstom would be the HCL’s largest infrastructure services engagement as narrated by the Corporate Vice President of the HCL Technologies Ashish Gupta. According to this agreement, the HCL Technologies will influence and control its IT infrastructure support services capabilities in order to deliver the workplace engineering services, roll out PC as a Service (PCaaS) to 30, 000 clients across the world and allow the local client support services all over 360 locations in 62 countries.

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Furthermore, multilingual global service desk offers will be given to the Alstom in 11 languages that will be established by the HCL in which more than 50 percent of the French-speaking users will be involved. HCL has three global delivery centres that are situated in the Brazil, India and Poland while the services will be offered by controlling these centres. Being a part of the partnership, HCL will also establish the Services Integration and Management (SIAM) as an organisational function with a concept that will allow the Alstom to accomplish the multi-sourcing service integration.

As per the statement of the Alstom CIO, Christine Heckmann, they wanted continuous and smooth IT operations and it was their priority. Alstom needed an IT Partner that could easily define, develop and implement the roadmap involving the IT transformation for the following five years and HCL has been proved a right partner for them.

Source: http://www.moneycontrol.com/news/business/hcl-to-develop-it-infrastructure-for-alstom_5153901.html

Opera Application Support Services – IGMAS Extended Hospitality IT Services for Its Inclusion

A proclamation for the inclusion of Opera PMS Application Support has been made by the IGMAS Technologies to their current collection of Hospitality focused Service and Support Services. Hotel Systems Solutions’s (HSS) founders, Scott McGraw and Erik Strom will grow the team of IGMAS. Both the founders have brought decades of experience of the Micros Systems to the new-fangled Application Support Services division. Complete and customised application solutions along with the training and support will be particularly provided for the Opera Property Management System (PMS), PMS Interfaces and a diverse range of Oracle’s other Hospitality products. The HSS’s Micros-trained hospitality will have experienced professionals that would be dedicated with the additional hospitality support resources so they can provide on time training, configuration, assistance and troubleshooting to hotels and resorts that either use or intend to use the Opera. IGMAS support team, when joined with the other forces, will let the HSS grow continually their national and international growth efforts in the field of Application Support and Services.

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Michael Breindel, President of IGMAS Technologies, stated that IGMAS has created a group and providing industry-changing application services for more than a year. With HSS that have 20 years of hospitality and Micros experience, they can now deliver an international single source solution that would be completely independent and exceptional in the hospitality industry.

According to the Scott Mc Graw, the HSS founder, IGMAS Technologies holds proficient, innovative and technology experts that have the capability to deliver the hospitality community, the assimilated solutions and assistance so that the industry can grow and improve its market size that it serves.

IGMAS provides entirely different customer support services in a timely manner while inexpensive software solutions are delivered to the clients that lead to valuable property savings, enhanced financial controls, improved productivity of the staff and perfect guest experiences to the clients.

Reference: http://www.pressreleaserocket.net/igmas-expands-hospitality-it-services-to-include-opera-application-support-services/391533/

What Businesses Must Know About IT Infrastructure Services

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Everybody knows that Infrastructure as a Service (IaaS) provides effective and simulated computing resources throughout the network connection, usually via the internet. Just similar to the cloud computing packages, IT infrastructure holds an extensive range of cloud services that are used by most businesses. These infrastructure service packages vary from company to company but normally include storage, servers, hardware, security elements and system maintenance. The businesses that have limited budgets find it difficult to buy and maintain their own hardware so they feel it interesting to attain the services provided by the cloud service providers. Still it involves the risk so the businesses must make sure about the services they are going to get prior to making any decision for hiring the services.

It is necessary to understand how the IT infrastructure services provider differentiates between the IaaS, SaaS, DaaS and PaaS. Infrastructure as a Service varies from the cloud services in a way that it offers hardware components so that the businesses can generate their own applications and cloud platforms. Organisations that implement cloud solutions allow the suppliers in terms of the third party to provide the IT resources, thus shifting the intricacies and expenditures to the cloud vendors. IT infrastructure is mainly used to provide applications, preserving the data, hosting the websites on computer servers or making a virtual data centre.

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Benefits of IT Infrastructure Services

Reasonable Cost: Similar to the other cloud packages, IaaS is offered through a subscription model to assist the businesses to evade huge costs in terms of periodic or annual payments. Getting the services of the IT infrastructure support helps to save large amounts that may otherwise be incurred while getting the hardware equipment. Before signing any contract, businesses should always make sure that there are no hidden costs and that the partnership with the service providers should be flexible.

Scalability: In order to update the hardware by means of purchase, the businesses should initially assess the IT infrastructure so to know how much the business will grow. The businesses must make sure that their resources can manage the business growth and the hardware will be appropriately utilised.

Flexibility: Usually, most IT resources are judged through the internet connection. With IaaS, the employees and the businesses are mobile. With online access and user login details, the work can have greater flexibility. It can help the companies to become geologically independent.

Consistency: The infrastructure service providers offering managed services offer consistency and greater reliability as compared to the on-premise IT. This is so because the resources can be spread across various platforms, multiple servers and data centres. In case, if the hardware components fail or the data centres go offline, the company’s infrastructure won’t be affected.

Reference: http://www.itproportal.com/2016/01/06/infrastructure-as-a-service-iaas-what-businesses-need-to-know/