Two-Thirds of UK Firms Have Planned to Move Entire IT Infrastructure to the Cloud!

Cloud Industry Forum (CIF) has given a new report according to which almost two-thirds (63%) of the companies in the UK are devising strategies to shift their entire IT infrastructure to the Cloud.

It is a fact that the espousal rate of the Cloud amongst the UK businesses has remained unchanged from the preceding year. The research began in 2011, and the report reveals that the rate is still at 78% which is considerably higher than when the research was initiated. The report has disclosed that in the next two years, this adoption rate will increase to 85%.

The Cloud is used for minimum two services by more than 77% of the companies and used for five or more by one in eight (12%). The report revealed that the applications which are hosted in the Cloud are the web hosting (57%), e-commerce (53%), email (56%) and collaboration service (52%).

Since the Cloud offers flexibility so this is the primary reason why more than 77% of the companies decide to go for the Cloud. This has been revealed from the businesses after interrogation which they have quoted as their motivation to adopt the Cloud. 24/7 services dependence and scalability were scheduled as the other reasons, with 74% and 76% respectively.

As per the research, it has been found out that the cloud aids in achieving the business goals of innovation (45%), enhances client service (31%) and improves business continuity (37%). Alex Hilton, CEO of CIF stated that digital transformation has improved the businesses' agendas which are helping them to stay at the top of the competition.

Source: http://www.misco.co.uk/blog/news/03719/moving-entire-it-infrastructure-to-the-cloud-is-planned-by-two-thirds-of-uk-firms

How Business Intelligence Applications Benefit Telecoms

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No doubt that in this competitive era, the telecom industry is working aggressively with the businesses that have either engaged in merging and procurements so to gain an influential control over the other businesses. The telecom sectors provide numerous choices to the clients so to help them in making a selection of their own from a vast variety of choices. The strategy and pricing options vary from company to company. To gain a competitive edge, telecom businesses design their strategies via using the platforms as the business intelligence.

You would be thinking as to what benefits the telecom industry gets from the business intelligence, particularly when it is associated with the client’s experience. Here we will discuss all those benefits along with the key factor as to how business intelligence assists in reducing the clients’ turnover, retains them and increases their satisfaction.

How BI Enhances Client Retention

The applications of the business intelligence and consulting services are quite influential because it holds the key function of finding out what went wrong and how the problem can be fixed. Such applications can be applied to campaigns that were not generating the proposed results due to which the clients were leaving at a horrible rate.

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To retain the clients, it is necessary that:

• Installing and disconnecting activities should be fixed on the spot. Strategies should be revised, and strong emphasis should be given on the rate of disconnection to see how it will influence the revenue figure.
• Reasons for disconnection should find out. Marketing campaigns need to be devised with the custom messages to relieve the clients for a particular concern so to give them a good personal experience.
• With mobile assistance, business intelligence allows for timely responses. This helps the clients to get follow up communications that ultimately reduces their stress.

How BI Enhances Customer Experience

The telecom businesses can enhance the clients’ experience in the following ways:

• Cloud services with business intelligence platform can explore the data that could identify how the services will benefit the clients.
• Information regarding the client’s feedback must be proactively reviewed to see whether the provided services are up to the mark or not. The BI applications can be influenced so that the problems can be identified in order to reduce or eliminate its severity in the future.
• Assimilating CRM systems with the BI and other applications gives employees the tools and techniques to tackle the clients’ needs. Clients always give a positive feedback when they are served appropriately. The employees always treat the potential clients in a well-mannered way when they are satisfied with their jobs and employers.

Is Investing in the Cloud Services Beneficial or Hype

Whether it’s the UK or a US market, the investors have a high confidence regarding the fruitful results in the cloud computing services. Currently, the entrepreneurs are considering to make investments in the cloud services since it is believed to be the greatest investment in the technology sector. We all know that the coming era is entirely based on technology particularly the mobile technology, so business owners can find good results on the basis of business intelligence cloud services.

The people working in the cloud computing industry may obviously find it beneficial to work on the software as a service. Though gaining a grip in such an industry is really challenging since the higher level of investments that are being made by the people from several years yet the service providers are believing it to be an opportunity for the businesses to achieve clientele that are having the online businesses.

When it comes to a business, we all know that whether it is a restaurant, hotel, workplace or an IT related industry, everybody needs the basic IT services in the shape of backing up the systems and disaster recovery solutions. Sometimes, it may not be a probability of high success still there are meaningful proofs that you have capitalised in a good investment sector.

While talking about the advertisement that the businesses mostly do, it is definitely a strong factor that plays a vital role in strengthening the relationship between the companies and the customers. The marketing and sales efforts of the businesses help them to come closer to the clients and understand their needs. The service providers offering the business intelligence analysis services, server and the web hosting solutions prefer to provide solutions that could attract the targeted clients and add positive features in their portfolio.

Increasing the clients’ interest in the cloud services is not a big deal. Service providers can take a good grip in the sector, from business and investment point of view. With the consulting services, the clients can be motivated to buy solutions for their businesses in order to benefit them from the cloud opportunities.