How Managed Service Providers Can Streamline Operations

There is no doubt that in this technological era, the networks have become multifaceted, complex and sometimes inflexible. To deal with these issues, technologies like NFV, SDN and open source projects have helped a great deal in this respect.

Cisco senior manager, Wayne Cullen, who is a service provider architecture, stated that a single network is insufficient. Mutually, they have the potential to bring the automation and self-service, lower operational costs and simplified processes. This also enables the expert personnel to free them for innovations by relieving themselves from the important low-value tasks.

The question arises that how the simpler operations can transmute your today’s business? Cullen disclosed that there are three ideas that can be considered in the current scenario which are as follows:

Take Into Account the Technologies That Improve Dexterity: Planning and automation strategies are required that could integrate SDN, NFV and other various technologies into the current networks so it can allow you to reposition and gauge the elements of the software rather than the hardware.

With the above strategies, the adjustments can be made in hours or days instead of the weeks or months. This will assist in driving down the cost and getting you ready as what next could be done.

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Use Openness to Hasten Innovation: To get the advantages of the open partnerships, services and collaborations, there is a need to progress to a more flexible infrastructure that has a lower cost. The software defined network has the capability to integrate new services around numerous vendor technologies, as described by Cullen. To maintain the services framework so they can be vibrant, lucrative and speedy, there is a need to retain the developmental model and APIs simpler and open.

Promote New Business Models: In the case, you have a fast and dexterous network, more competitive pricing options and modifications as per the changing market conditions can be offered. The new market segments that were not practicable due to the cost, size and location can, later on, enable us to reach there. According to Cullen, it is necessary to know the means by which the clients can be pleased and where exactly the value can be added.

To gain success means to understand the connectivity that is changing the behaviours at a faster rate than before. Furthermore, the ability to accustom new behaviours can play an important role in success.

Cullen finally concluded that if steps are taken to enhance dexterity along with working on the SDN or NFV strategies so there can be an open working with the partners, the organisation can gain a powerful position in terms of profit.

For more details on solutions for service providers, go to http://www.cisco.com/web/EMEAR/offers/sp04/simplifying-operations/index.html.

This article was published in partnership with NetPartnering.

Source: http://mybroadband.co.za/news/industrynews/153295-3-ways-service-providers-can-simplify-operations.html

How Business Intelligence Applications Benefit Telecoms

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No doubt that in this competitive era, the telecom industry is working aggressively with the businesses that have either engaged in merging and procurements so to gain an influential control over the other businesses. The telecom sectors provide numerous choices to the clients so to help them in making a selection of their own from a vast variety of choices. The strategy and pricing options vary from company to company. To gain a competitive edge, telecom businesses design their strategies via using the platforms as the business intelligence.

You would be thinking as to what benefits the telecom industry gets from the business intelligence, particularly when it is associated with the client’s experience. Here we will discuss all those benefits along with the key factor as to how business intelligence assists in reducing the clients’ turnover, retains them and increases their satisfaction.

How BI Enhances Client Retention

The applications of the business intelligence and consulting services are quite influential because it holds the key function of finding out what went wrong and how the problem can be fixed. Such applications can be applied to campaigns that were not generating the proposed results due to which the clients were leaving at a horrible rate.

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To retain the clients, it is necessary that:

• Installing and disconnecting activities should be fixed on the spot. Strategies should be revised, and strong emphasis should be given on the rate of disconnection to see how it will influence the revenue figure.
• Reasons for disconnection should find out. Marketing campaigns need to be devised with the custom messages to relieve the clients for a particular concern so to give them a good personal experience.
• With mobile assistance, business intelligence allows for timely responses. This helps the clients to get follow up communications that ultimately reduces their stress.

How BI Enhances Customer Experience

The telecom businesses can enhance the clients’ experience in the following ways:

• Cloud services with business intelligence platform can explore the data that could identify how the services will benefit the clients.
• Information regarding the client’s feedback must be proactively reviewed to see whether the provided services are up to the mark or not. The BI applications can be influenced so that the problems can be identified in order to reduce or eliminate its severity in the future.
• Assimilating CRM systems with the BI and other applications gives employees the tools and techniques to tackle the clients’ needs. Clients always give a positive feedback when they are served appropriately. The employees always treat the potential clients in a well-mannered way when they are satisfied with their jobs and employers.

Is Investing in the Cloud Services Beneficial or Hype

Whether it’s the UK or a US market, the investors have a high confidence regarding the fruitful results in the cloud computing services. Currently, the entrepreneurs are considering to make investments in the cloud services since it is believed to be the greatest investment in the technology sector. We all know that the coming era is entirely based on technology particularly the mobile technology, so business owners can find good results on the basis of business intelligence cloud services.

The people working in the cloud computing industry may obviously find it beneficial to work on the software as a service. Though gaining a grip in such an industry is really challenging since the higher level of investments that are being made by the people from several years yet the service providers are believing it to be an opportunity for the businesses to achieve clientele that are having the online businesses.

When it comes to a business, we all know that whether it is a restaurant, hotel, workplace or an IT related industry, everybody needs the basic IT services in the shape of backing up the systems and disaster recovery solutions. Sometimes, it may not be a probability of high success still there are meaningful proofs that you have capitalised in a good investment sector.

While talking about the advertisement that the businesses mostly do, it is definitely a strong factor that plays a vital role in strengthening the relationship between the companies and the customers. The marketing and sales efforts of the businesses help them to come closer to the clients and understand their needs. The service providers offering the business intelligence analysis services, server and the web hosting solutions prefer to provide solutions that could attract the targeted clients and add positive features in their portfolio.

Increasing the clients’ interest in the cloud services is not a big deal. Service providers can take a good grip in the sector, from business and investment point of view. With the consulting services, the clients can be motivated to buy solutions for their businesses in order to benefit them from the cloud opportunities.