Echo Managed Services Picked PR Agency One to Aid Business Growth!

Engaging more than 650 people and with a turnover of above £30m in the last year, Echo is consistently growing with full strength.

PR Agency One, a consumer and B2B PR consultancy has been chosen by the Echo Managed Services so it can strengthen its brand awareness while exploring and penetrating into new markets, thus improving the overall online visibility.

Echo is a renowned name in the UK that works with all kind of businesses whether related to regulated or non-regulated industries. It provides outsourced multi-channel contact centre services, revenue management solutions and an end to end debt recovery services. It also offers the UK’s leading water market billing and client information software.

Echo Managed Services has employed more than 650 people while it had a turnover of above £30m in the last year. This has shown how Echo is constantly growing with its full strength.

Managing Director of PR Agency One, James Crawford stated that there is no doubt that Echo Managed Services is in a period of growth. They are excited to work with the business like Echo as its booked agency by choice. James informed that for the next 12 months, their job is to improve the market share of the business (Echo) by building a trustworthy and reliable voice while aiding it in breaking into new sectors.

James further narrated that their dedicated and experienced team will work hard to create a good reputation of Echo, improve brand awareness and help the Echo in gaining the vital links for its website that will, in turn, aid in increasing its online visibility.

Source: http://www.manchestereveningnews.co.uk/business/media/pr-agency-one-appointed-echo-10858501

Can Mid-Market Businesses be benefitted from Bimodal IT Success via Managed Services?

IT experts are bustling about understanding the newly invented term by Gartner “bimodal IT”. It is a technique of delivering services in a way that allow the IT teams to rip their emphasis into two distinct, clear and logical models that are stability and agility. The second one involves day to day IT operations that are vital and meant for the security and reliability for an IT environment related to an organisation. The previous one is focused on innovation to let the IT teams to research and identify the new techniques of utilising the technology in order to meet the rapid changing demands of the business.

As per the information provided by the Gartner, around 45 percent of the CIOs use bimodal IT service management strategies and this percentage can increase to 75 percent by 2017 where the companies will execute the bimodal IT strategies.

Bimodal IT and Managed Services

It has been observed that some companies prefer to outsource essential IT functions like helpdesk so to let the IT group to play an all-inclusive role in the business. There is no doubt that the nature of IT sourcing has changed. Gartner is of the view that smaller IT suppliers will be capable enough to respond to the demands quickly and providing faster solutions by using the cloud capabilities.

Image Credit - IT-Regie

Outsourcing the IT functions to managed services provider enable the internal staff to invest time in IT innovation so to assist the business in remaining active and responsive in the competitive marketplace. In order to have a successful relationship with the IT managed service provider so that the business’s future progress does not detract, the companies should ask the following questions from the managed services provider:

Do MSPs Can Assist in Current and Future IT Needs?

Managed service providers must have experience of providing assistance in the particular functions that are going to be outsourced. For instance, if the services are being offered in the helpdesk, then IT support services provider should have engineers that are capable enough to repair equipment including new technologies.

To What Extent, the Support Can Be Offered?

We know that IT issues can disrupt the IT teams from new projects, so the companies should contract with the MSPs as to how much they will promise to resolve the IT issues. Usually, MSPs provide varying degrees of assistance, like 24/7, remote or on-site support. In the case, if a package in terms of budget and support coverage do not meet the needs of an organisation, the companies can ask for the customised solutions.

Source: http://www.itproportal.com/2016/02/02/can-managed-services-be-the-key-to-bimodal-it-success-for-mid-market-businesses/