IT experts are bustling about understanding the newly
invented term by Gartner “bimodal IT”. It is a technique of delivering services
in a way that allow the IT teams to rip their emphasis into two distinct, clear
and logical models that are stability and agility. The second one involves day
to day IT operations that are vital and meant for the security and reliability
for an IT environment related to an organisation. The previous one is focused on innovation to let the IT teams to research
and identify the new techniques of utilising the technology in order to meet the rapid changing demands of
the business.
As per the information provided by the Gartner, around 45
percent of the CIOs use bimodal IT
service management strategies and this percentage can increase to 75
percent by 2017 where the companies will execute the bimodal IT strategies.
Bimodal IT and
Managed Services
It has been observed
that some companies prefer to outsource essential IT functions like helpdesk so
to let the IT group to play an all-inclusive role in the business. There is no
doubt that the nature of IT sourcing has changed. Gartner is of the view that
smaller IT suppliers will be capable enough to respond to the demands quickly
and providing faster solutions by using the cloud capabilities.
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| Image Credit - IT-Regie |
Outsourcing the IT functions to managed services provider enable the internal staff to invest time
in IT innovation so to assist the business in remaining active and responsive
in the competitive marketplace. In order to have
a successful relationship with the IT
managed service provider so that the business’s future progress does not
detract, the companies should ask the following questions from the managed services provider:
Do MSPs Can Assist in Current and Future IT
Needs?
Managed service providers must have experience of providing assistance in the particular functions that
are going to be outsourced. For instance,
if the services are being offered in the
helpdesk, then IT support services
provider should have engineers that are capable enough to repair equipment
including new technologies.
To What Extent, the Support Can Be Offered?
We know that IT issues can disrupt the IT teams from new
projects, so the companies should contract with the MSPs as to how much they
will promise to resolve the IT issues. Usually, MSPs provide varying degrees of
assistance, like 24/7, remote or on-site support. In the case, if a package in terms of budget and support coverage do not meet the needs of an
organisation, the companies can ask for the customised solutions.
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