On Monday, January 25, 2016, a new IT infrastructure deal has been signed between the HCL technologies and the
French multinational firm Alstom. Throughout the France and Benelux, the
engagement of the Alstom would be the HCL’s largest infrastructure services engagement as narrated by the Corporate Vice
President of the HCL Technologies Ashish Gupta. According to this agreement,
the HCL Technologies will influence and control its IT infrastructure support services capabilities in order to deliver the workplace engineering
services, roll out PC as a Service (PCaaS) to 30, 000 clients across the world
and allow the local client support services all over 360 locations in 62
countries.
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| Image Credit - PeopleofBoston |
Furthermore, multilingual global service desk offers will be
given to the Alstom in 11 languages that will be
established by the HCL in which more than 50 percent of the French-speaking users will be involved. HCL has
three global delivery centres that are situated in the Brazil, India and Poland
while the services will be offered by
controlling these centres. Being a part of the partnership, HCL will also
establish the Services Integration and Management (SIAM) as an organisational
function with a concept that will allow the Alstom to accomplish the multi-sourcing service integration.
As per the statement of the Alstom CIO, Christine Heckmann,
they wanted continuous and smooth IT operations and it was their priority.
Alstom needed an IT Partner that could easily define, develop and implement the
roadmap involving the IT transformation for the following five years and HCL has been proved a right partner for them.
